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12 July 2021 COVID-19 Update

Lifting of COVID-19 measures in aged care

I write to you following the very good news that we have no cases of community transmission of the COVID-19 virus in Western Australia. This means, effective from 12.01am Monday 12 July 2021, COVID-19 restrictions for Perth and Peel regions are lifted and visitation arrangements return to normal.

I would like to thank residents, their loved ones and extended family members for their patience and support as we work to keep people and the community safe. Please note the standard public health arrangements for aged care remain in place, including completing a mandatory influenza vaccination and COVID-19 health questionnaire and declaration for all visitors.

To help protect people in aged care, if you have returned from overseas in the past 14 days or have been informed that you are a close contact of a confirmed case of COVID-19 in the last 14 days you cannot visit any aged care residence.

We kindly remind family members and visitors to continue to practice good hand hygiene and cough etiquette and if unwell, please do not visit until symptoms resolve. Please get tested if you are symptomatic to rule out the virus.

We are closely monitoring the situation in the eastern states and, should matters change, we will keep you informed. If you have any questions or concerns on any of these matters, please speak with your Facility Manager at the residence.

Yours sincerely

Paul Andrew
Chief Executive
Catholic Homes Incorporated

5 July 2021 COVID-19 Update

Update for Perth and Peel Regions

Premier McGowan has announced that with no further locally transmitted COVID-19 cases recorded in WA today, an easing of certain restrictions is effective from midnight tonight.

Family visitation arrangements

From 12:01am Tuesday 6 July 2021 until 12:01am Monday 12 July 2021, the following arrangements come into effect:

  • Four personal visitors permitted per resident per day. Visitors and staff must successfully complete an influenza vaccination and health declaration/questionnaire at each visit when they sign in at reception.
  • Mask wearing remains mandatory for visitors and staff in residential aged care facilities
  • If family seek further visitation for compassionate reasons (palliative or end of life care) they are kindly asked to contact the Facility Manager for assistance
  • Residential hairdressing services will continue, with aged care and independent living residents asked to attend on different days. Please contact the residence or speak to the administration staff for an outline of days.

All current arrangements are in place at the direction and advice of State and Commonwealth Health authorities and may change at any time.

Please continue to adhere to these instructions and visitors are reminded to complete the COVID-19 questionnaire on entry to a residence, continue to wear a mask, maintain hand hygiene, cough etiquette and physical distancing.

Contact tracing and testing

If you have been at any of the locations at the times specified, you need to attend a COVID clinic for testing and isolate at home until you receive a negative result. For more details on WA’s COVID-19 response and a current list of exposure sites, please visit: www.wa.gov.au/government/covid-19-coronavirus.

Thank you for your cooperation and patience, we will be able to provide further updates to you as soon as we have more information.

If you have any questions or concerns on any of these matters, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.

Yours sincerely

Paul Andrew
Chief Executive
Catholic Homes Incorporated

2 July 2021 COVID-19 Update

Update for Perth and Peel Regions

I write to you with an update on the State Government’s response to COVID-19. The Premier Mark McGowan has today announced that with one additional community case of the virus recorded, current visitation restrictions will remain in place for residential aged care until at least 12:01am Tuesday 6 July 2021.

Given the nature of the virus, things can change rapidly. Therefore, certain restrictions remain in place for Perth and Peel:

Family visitation arrangements

  • Until 12:01am Tuesday 6 July 2021, visits to Catholic Homes residences in Perth are restricted to exceptional circumstances such as essential care, compassionate reasons, end of life and advocacy
  • A limit of one visitor per resident per day is in place until further notice
  • Please contact your Facility Manager to discuss your exceptional visitation requirements.

Infection control

The following actions are mandatory for all staff and visitors until further notice:

  • Mask wearing indoors is compulsory
  • Please practice physical distancing, cough etiquette and hand hygiene at all times
  • Complete an influenza and health declaration/questionnaire at each visit when you sign in at reception.

Contact tracing and testing

If you have been at any of the locations at the times specified, you need to attend a COVID clinic for testing and isolate at home until you receive a negative result. A current list of exposure sites is available from the  WA COVID website.

Thank you for your cooperation and patience, we will be able to provide further updates to you as soon as we have more information.

If you have any questions or concerns on any of these matters, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.

Yours sincerely,

Paul Andrew
Chief Executive
Catholic Homes Incorporated

30 June 2021 COVID-19 Update

Changes to permitted visitation

The State Government has updated its Visitors to Residential Aged Care Facilities (Circuit-Break Lockdown – Level 3) Directions.

These directions include changes to visitation permissions for ‘care and support’ visits; with a limit of no more than one person per resident makes a care and support visit on any given day.

The purpose of these directions is to limit the spread of COVID-19 in residential aged care facilities.

Please contact your Facility Manager by telephone or email ahead of any planned visit so appropriate arrangements can be made.

The State Government’s directions can be read in full here:

Visitors to Residential Aged Care Facilities (Circuit-Break Lockdown – Level 3) Directions (www.wa.gov.au)

29 June 2021 COVID-19 Update

Update for Perth and Peel Regions

I write to you following the announcement by the Premier Mark McGowan regarding aged care visitation, travel and other restrictions in parts of WA for the next four days.

Effective from this morning 12:01am Tuesday 29 June 2021 up until Saturday, 3rd July 2021 at 12.01am. Catholic Homes Inc. is taking the following actions in line with guidance provided by the Government and by the industry for residences in the Metropolitan area.

During these times, until further notice, no visitors to residential aged care and/or disability facilities are permitted, except for exceptional circumstances such as essential care, compassionate reasons, end of life care and advocacy; If you wish to visit site for any of these reasons, please contact the Facility Manager to discuss further.

For more information on the State’s increased infection control precautions please visit www.wa.gov.au/government/covid-19-coronavirus.

I understand the rapid actions imposed by the State Government and the required restrictions may cause difficulties for some families and loved ones. Catholic Homes appreciates your patience and support as we await further information and look forward to the easing of these restrictions.

Our senior managers have been liaising with all our residences to ensure all facilities are well prepared, and are more than able to help you keep in contact with your loved ones. There are many ways to keep in contact including mobile phone and iPad, please speak to the Facility Manager if you require assistance.

Catholic Homes will continue to act on the advice and recommendations of the State Government and the Department of Health. We will be able to provide further updates to you as we have more information from the State Government.

You will notice our staff wearing masks, please do not be alarmed as this is a requirement that has been enforced by the State Government.

Please ensure that you, your friends and close and extended family members are aware and follow this vital requirement and do not visit any aged care residence until further notice. We urge you to continue to practice physical distancing, cough etiquette and hand hygiene at all times. We greatly appreciate your cooperation in helping us to keep you and your loved ones safe.

I offer my heartfelt thanks to you for your patience and support and look forward to keeping you informed.

If you have any questions or concerns on any of these matters, please speak with the Facility Manager at the residence.

Yours sincerely,

Paul Andrew
Chief Executive
Catholic Homes Incorporated

27 June 2021 COVID-19 Update

Update for Perth and Peel Regions

I write to you following the announcement earlier today by the Premier Mark McGowan regarding new COVID-19 arrangements for the Perth and Peel regions.

Effective from 12 noon today, 27 June 2021 for a minimum of three days increased infection control precautions are in place for all aged care facilities in Perth and Peel regions, including Catholic Homes’ residences in the metropolitan area:

  • A limit of four visitors per resident per day; visitors are to attend the resident’s room directly and common areas are restricted
  • Two visitors can stay a resident’s room at a time and family are asked to remain a waiting area before going take their turn
  • Mask wearing is mandatory for all visitors, contractors and staff
  • Physical distancing (the two square metre rule) applies to gatherings including hairdressing, chapel and group activities
  • Visitors must complete a COVID-19 health screening and influenza declaration before entering the residence
  • Hand hygiene and cough etiquette applies at all times.

I understand the rapid actions imposed by the State Government and the required restrictions may cause difficulties for some families and loved ones. Catholic Homes appreciates your patience and support as we await further information and look forward to the easing of these restrictions.

Catholic Homes will continue to act on the advice and recommendations of the State Government and the Department of Health. We will be able to provide further updates to you as we have more information from the State Government.

For more details on precautions please visit wa.gov.au/government/covid-19-coronavirus or call the COVID information line on 13 268 43. If you have any questions or concerns on any of these matters, please speak with the Facility Manager, Clinical Nurse Manager or Clinical Nurse at the residence.

Yours sincerely
Paul Andrew
Chief Executive

3 May 2021 COVID-19 Update

Update for Perth and Peel regions

I write to you following my letter of 30 April 2021 with an update on the State Government’s response to COVID-19. Premier McGowan has today announced there are no new locally transmitted COVID-19 cases in WA overnight. This is very good news, but given the nature of the virus, things can change rapidly. Therefore, certain restrictions remain in place for Perth and Peel:

Family visitation arrangements

  • Until 12:01am Saturday 8 May 2021, visits to Catholic Homes residences in Perth remain limited to one visit per day
  • Should you require further or additional visits on compassionate grounds (such as palliative or end of life care), so we can meet your needs, please contact your Facility Manager for assistance

Infection control
The following actions are mandatory for all staff and visitors until further notice:

  • Mask wearing is compulsory
  • Please practice physical distancing, cough etiquette and hand hygiene at all times
  • Complete a health declaration/questionnaire at each visit when you sign in at reception.

Contact tracing and testing
If you have been at any of the locations at the times specified, you need to attend a COVID clinic for testing and isolate at home until you receive a negative result. A current list of exposure sites is available here:

https://www.wa.gov.au/organisation/covid-communications/covid-19-coronavirus-locations-visited-confirmed-cases

Thank you for your cooperation and patience, we will be able to provide further updates to you as soon as we have more information.
If you have any questions or concerns on any of these matters, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.

Yours sincerely
Paul Andrew
Chief Executive

30 April 2021 COVID-19 Update

Easing of restrictions in Perth and Peel regions

Premier McGowan has announced fewer restrictions for Perth and Peel region following the good news of no further reported cases of community transmission of the virus.

On the advice of the Chief Medical Officer, the State Government has informed aged care providers, including Catholic Homes, that the following arrangements are in place from 12.01am Saturday 1 May 2021 until 12.01am Saturday 8 May 2021.

  • One household can visit an aged care resident per day. We recommend that if you have more than two visitors wanting to attend, please call the Facility Manager ahead of time to make arrangements. Should you require further or additional visits on compassionate grounds (such as palliative or end of life care), so we can meet your needs, please contact your Facility Manager for assistance
  • Mask wearing indoors is mandatory for visitors and staff until further notice
  • All visitors and staff must practice physical distancing, cough etiquette and hand hygiene at all times.
  • All visitors and staff must complete the health declaration when they sign in at each visit at reception. If you have COVID-19 symptoms or have been at any place listed by Government as an exposure site at a given time please isolate, get tested and do not attend an aged care residence.

We look forward to the lifting of transitional arrangements and thank you for your patience and support in keeping everyone safe over these past weeks. For more information on the State’s COVID-19 precautions and arrangements please visit www.wa.gov.au/government/covid-19-coronavirus.

Catholic Homes will continue to act on advice and recommendations of the Health authorities. We will be able to provide further updates to you as soon as we have more information.

If you have any questions or concerns on any of these matters, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.

Yours sincerely

Paul Andrew
Chief Executive

26 February 2021 COVID-19 Update

End of ‘lock down’ for Perth and Peel regions

I write to you following my letter of 23 April 2021 with the welcome news of no further reported transmission of COVID-19 in the community.

We also welcome the Premier’s announcement today of the lifting of some restrictions in the Perth and Peel regions. However, given the nature of the virus and the need to protect everyone in aged care, visitation to residential aged care facilities in these regions will remain restricted for the next four days.

This means visitation to all Catholic Homes residences in Perth will not be permitted unless for advocacy and compassionate reasons. Please speak with your Facility Manager ahead of any planned visit over the next four days.

These transitional arrangements are in place from 12.01am Tuesday 27 April 2021 until 12.01am Saturday 1 May 2021.

For more information on the State’s COVID-19 precautions please visit https://www.wa.gov.au/government/covid-19-coronavirus. For further details on the current transitional arrangements or Perth and Peel see End of lockdown in Perth and Peel (www.wa.gov.au).

Once again we have experienced the challenging nature of the COVID-19 situation and I sincerely thank you for your understanding, patience and support.

Catholic Homes will continue to act on advice and recommendations of the Health authorities we will be able to provide more updates to you as we have more information from authorities.

If you have any questions or concerns on any of these matters, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.

Yours sincerely,
Paul Andrew
Chief Executive

23 April 2021 COVID-19 Update

New infection control prevention measures announced

Today the Premier Mark McGowan has announced aged care visitation, travel and other restrictions in parts of WA for three days.

Effective from midnight tonight 23 April 2021 to midnight Monday 26 April 2021 increased infection control precautions are in place for all aged care facilities in the Perth and Peel regions including Catholic Homes’ residences in the metropolitan area.

During those times, until further notice, visitation to aged care facilities unless under exceptional circumstances such as end of life care is not permitted. Independent living residents seeking meal services should contact their facility’s manager in advance for delivery if available, as sit-down meals will not be served during the 3-day period.

For more information on the State’s increased infection control precautions please visit https://www.wa.gov.au/government/covid-19-coronavirus.

I understand the difficulties this rapid action by the State Government may have for some families and loved ones and everyone at Catholic Homes appreciates your patience and support.

Catholic Homes will continue to act on advice and recommendations of the Health authorities we will be able to provide more updates to you as we have more information from the WA Department of Health.

You will notice our staff wearing masks, please do not be alarmed as this is a standard precaution from WA Health.

Please ensure that you, friends and close and extended family are aware and follow this vital requirement and do not visit any aged care residence until notified.

We urge you to continue to practice physical distancing, cough etiquette and hand hygiene at all times. We greatly appreciate your cooperation in helping us keep you and your loved ones safe.

I offer my heartfelt thanks to you for your patience and support and look forward to keeping you informed.

If you have any questions or concerns on any of these matters, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.

Yours sincerely,
Paul Andrew
Chief Executive

COVID-19 Update – Vaccination Rollout

The Australian Government’s national COVID-19 vaccination program commenced on Monday 22 February 2021 to Phase 1a priority groups including aged care and disability residents and staff, and frontline health, quarantine and border workers.

Health authorities advise that the COVID-19 vaccination is voluntary, free and has a high level of efficacy. We welcome initiatives that aim to keep the community safe. The arrival of the vaccine is positive news in what has been a challenging 12 months.

The Commonwealth Department of Health is responsible for managing the vaccination program, including determining who will be offered the vaccine and the timing for the rollout.

Teams from the Department’s provider in WA, Aspen Health, are administering the vaccinations to consenting residents and aged care staff. Catholic Homes is facilitating the implementation of the program and will not be administrating the vaccine.

If residents and clients are considering a COVID-19 vaccination we recommend that you first see and discuss any matters, queries or concerns with your GP.

More details on the Commonwealth COVID-19 vaccination program are available at health.gov.au/initiatives-and-programs/covid-19-vaccine, and opan.com.au/covid-19-vaccine-what-you-need-to-know/ and you can call National COVID Information Helpline on 1800 020 080.

12 February COVID-19 Update

Planned end to transitional restrictions

I write to you following my letter of 9 February 2021 to advise that the State Government’s provisional end to precautions for the Perth and Peel regions come into effect on Sunday morning.

To keep the community safe, the government’s “transition period”, which covers the virus’ 14-day incubation time, started at 6pm Friday 5 February and is planned to end this weekend at 12.01am Sunday 14 February.

If we have no local cases of the virus up to that time, visitation restrictions are lifted and we can welcome family and friends into all our residences, with certain infection control precautions.

Key points from the Premier’s announcement today include:

  • Pending health advice, the Perth and Peel transitional restrictions will end as planned at 12.01am, Sunday, 14 February
  • Western Australia will return to the pre-lockdown conditions
  • From 14 February face masks will not be mandatory and there will be no restriction on travel within WA
  • Contact registers will continue to be mandatory at most businesses and venues across WA
  • Continue to practise healthy hygiene and get tested if you feel unwell.

It is good news that the community can look forward to this return to normality. We have experienced an extraordinary start to the new year with some great results here in WA with no community transmission to date. But the situation can change without warning, and the situation in the eastern states remains serious, so we must be vigilant.

Visitors must continue to successfully complete a health questionnaire before entering the residence. Please continue to practice infection prevention measures including physical distancing, hand hygiene and cough etiquette.

You can help support our efforts in keeping COVID-19 out of aged care and help our community stay safe by the following the latest State Government advice available here: https://www.wa.gov.au/government/covid-19-coronavirus.

If you have any questions or concerns on any of these matters, please speak with the Facility Manager at the residence.

Yours sincerely,

Paul Andrew
Chief Executive

9 February COVID-19 Update

Visitors to Residential Aged Care Facilities Directions No. 6

The State Government has released more information enabling limited care and support visitation to aged care residences in Perth and Peel, including Catholic Homes’ residences.

In addition to advocacy and compassionate grounds, limited visitation for care and support reasons is permitted. Should you wish to visit a loved one, we require all visitors to adhere to the following important government conditions:

  • Please contact the Facility Manager ahead of your visit to discuss the care and support purposes of your visit
  • Care and support visits are limited to one person at any one time
  • Please remain in the resident’s room during your visit and do not enter other areas, unless directed by management
  • Mask wearing and hygiene precautions including physical distancing, hand hygiene and cough etiquette, apply during all visits
  • Visitors must also successfully complete a COVID-19 health screening questionnaire before entering the residence. If you are unwell, please self-isolate and seek a COVID test.

More details on the government’s latest direction are provided in the link below.

We welcome this development as we anticipate further government advice later this week which may, subject to no local cases of the virus, further lift restrictions in Perth.

You can help support our efforts in keeping COVID-19 out of aged care and help our community stay safe by the following the latest State Government directions.

For more information regarding Visitors to Residential Aged Care Facilities Directions No. 6, visit: https://www.wa.gov.au/sites/default/files/2021-02/2021-02-05Visitors-to-Residential-Aged-Care-Facilities-Directions-%28No-6%29_5-February-2021.pdf

We thank all residents and family for your patience and support and look forward to providing further updates to you. If you have any questions or concerns on any of these matters, please speak with the Facility Manager at the residence.

5 February COVID-19 Update

Extended infection control precautions for aged care

I write to you following my letter of 3 February 2021 to confirm the State Government’s planned directions which extend certain infection control precautions for aged care in WA that were in place this week.

After an extraordinary nearly five days of no detected community transmission of the virus, Premier Mark McGowan has, pending no further cases, announced the end of the five-day “lock down” for the Metropolitan, Peel and South West regions, effective from 6pm tonight.

The government’s cautious approach means it has directed aged care providers in the Perth and Peel regions, including Catholic Homes, to restrict visitation to aged care residences to advocates and compassionate visits only until 12.01am Sunday 14 February 2021:

If you wish to visit your loved one on compassionate grounds, you must contact the Facility Manager in advance before you visit – please do not attend unannounced. Our staff will assist over the weekend to have the Facility Manager return your call to help make arrangements for you.

Mask wearing and hygiene precautions apply during all visits and visitors must also successfully complete a COVID-19 health screening before entering the residence. If you are unwell, please self-isolate. Residential activities including group recreation will be allowed from Monday 8 February, subject to all applicable infection control precautions.

I understand that the news of the government’s extended visitation restrictions will be difficult for some but I urge your understanding and patience as we will come out of this situation when everyone does the right thing. Because the situation is rapidly changing in other parts of the country and matters can change here in WA without warning, we must remain vigilant and adhere to directions from government and health authorities.

We remind everyone to continue to follow all directions from health authorities, to wear masks, to practice cough etiquette and hand hygiene, including physical distancing (which has for Perth residences now changed from 1.5 square metres to 4 square metres per person in a room). We greatly appreciate your cooperation in helping us to keep you/your loved one safe.

You can help support our efforts in keeping COVID-19 out of aged care and help our community stay safe by the following the latest State Government directions available here: https://www.wa.gov.au/government/covid-19-coronavirus.

If you have any questions or concerns on any of these matters, please speak with the Facility Manager at the residence.

Yours sincerely,

Paul Andrew
Chief Executive

3 February 2021 COVID-19 Update

It has been very encouraging that we have no reported cases of community transmission so far in WA. We at Catholic Homes sincerely thank residents, clients and your loved ones for your patience and support this week.

The feeling throughout all our residences is very positive and all our services are well prepared for this situation. Our staff continue to ensure you/your loved one are doing well and are able to go about enjoying your day, in contact with family and others. Please note our Pastoral Care staff are available to assist residents to keep in contact and to provide support as needed.

The Premier today stated that visitation and other restrictions may be lifted if no community transmission of the virus is maintained this week; however he has indicated that some form of infection control precautions will be in place because the situation can change.

As we look forward to the lifting of restrictions, our current actions remain in place and we cannot be complacent: COVID-19 and its variants are very contagious and we must continue to do all we can to keep it out of aged care while helping protect the community.

We kindly remind everyone to continue to follow all directions from health authorities and practice physical distancing, cough etiquette and hand hygiene at all times. We greatly appreciate your cooperation in helping us to keep you and your loved ones safe.

Catholic Homes will continue to act on the advice and recommendations of the State Government and the Department of Health. We will be able to provide further updates to you as we have more information from the State Government.

For more information on the State’s increased infection control precautions please visit https://www.wa.gov.au/government/covid-19-coronavirus.

If you have any questions or concerns on any of these matters, please speak with your Case Manager or the Facility Manager at your residence.

31 January 2021 COVID-19 Update

Effective from 6pm tonight 31 January 2021 to 6pm Friday 5 February 2021 increased infection control precautions are in place for all aged care facilities in Perth, Peel and the South West regions, including Catholic Homes’ residences in the metropolitan area and Bunbury.

During these times, until further notice, visitation to aged care facilities is not permitted with the exception of residents who are receiving Palliative/End of Life Care. For more information on the State’s increased infection control precautions please visit https://www.wa.gov.au/government/covid-19-coronavirus.

We understand the rapid actions imposed by the State Government and the required restrictions may cause difficulties for some families and loved ones. Catholic Homes’ appreciates your patience and support as we await further information and look forward to the easing of these restrictions, in the near future.

Our senior managers have been liaising with all our residences to ensure all facilities are well prepared and are more than able to help you keep in contact with your loved ones. There are many ways to keep in contact including mobile phone and iPad, please speak to the Facility Manager if you require assistance.

Catholic Homes will continue to act on the advice and recommendations of the State Government and the Department of Health. We will be able to provide further updates to you as we have more information from the State Government. You will notice our staff wearing masks, please do not be alarmed as this is a standard precaution that has been advised by the State Government.

Please ensure that you, your friends and close and extended family members are aware and follow this vital requirement and do not visit any aged care residence until further notice. We urge you to continue to practice physical distancing, cough etiquette and hand hygiene at all times. We greatly appreciate your cooperation in helping us to keep you and your loved ones safe.

We offer our heartfelt thanks to you for your patience and support and look forward to keeping you informed.

If you have any questions or concerns on any of these matters, please speak with the Facility Manager at the residence.

23 October 2020 COVID-19 Update

The Premier has announced an easing of the two square metre gathering rule for particular venues and certain industries starting from this weekend. While this development is highly encouraging, we must remain vigilant and prepared should the situation change.

What you can do to help
We kindly remind everyone to keep up their efforts that will help us to continue our responses throughout all our residences and services, including:

  • If you are unwell, please do not enter any of our residences. Please phone or email ahead so we can make arrangements until your symptoms resolve.
  • Visitors must continue to provide proof of their flu vaccination and complete the wellness questionnaires before entering our residences each and every time they visit or return to see a loved one.
  • Maintaining physical distancing, hand hygiene and cough etiquette at all times.
  • We ask you to remind your extended family members and friends to be aware of and adhere to all visitation and entry arrangements outlined above. Your assistance is greatly appreciated.

Please keep in mind that should the situation change, we are well prepared and will keep you and your loved one informed. There are many ways to communicate with family and friends, including providing mobile or tablet devices to your loved one to stay in touch via various platforms such as Zoom or FaceTime and other apps.

If you need assistance, our staff are always happy to help. If you have any questions or concerns, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.

25 August 2020 COVID-19 Update

We are acutely aware that while the situation in Western Australia is encouraging, the national outlook remains complex and challenging.

To help make sure that we are in the best position should the situation change in WA, Catholic Homes is working hard behind the scenes. We are progressing our plans, monitoring matters closely and are regularly receiving information and advice from State and Commonwealth Health authorities.

What you can do to help
As you know COVID-19 is highly contagious and older people are among the most vulnerable in the community, so therefore it is vital that we do not become complacent. Your awareness and cooperation with all existing and future arrangements is essential in keeping everyone safe. By maintaining good practices including physical distancing, hand hygiene and cough etiquette at all times, we can all help prevent the risk of infection.

Visitors are reminded that they must continue to provide proof of their flu vaccination and complete the wellness questionnaires before entering our residences each and every time they visit or return to see a loved one.

If you are unwell, please do not enter any of our residences. Please phone or email ahead so we can make arrangements until your symptoms resolve. There are many ways to keep in touch, including providing mobile and tablet devices to your loved one. If you need assistance, our staff are always happy to help.

To help us continue our efforts across all our residences, we kindly ask you to remind your extended family members and friends to be aware of and adhere to all visitation and entry arrangements outlined above. Your assistance is greatly appreciated! We offer our heartfelt thanks to you for your patience and support and look forward to keeping you informed.

In the meantime, if you have any questions or concerns, please speak with your Facility Manager, Case Manager, Clinical Nurse Manager or Clinical Nurse.

16 July 2020 COVID-19 Update

We thank relatives and friends for your continued support during these challenging times of COVID-19, to keep your loved ones safe and healthy.

We have recently reviewed some of our current practices regarding resident movements within our facilities and visitations of relatives and friends. As a result, we have amended some of our practices in the following manner:

  • Residents can now be taken off site to a relative’s home or out to a commercial establishment. We strongly recommend that residents are not taken to shopping centres or highly populated areas where social distancing cannot be controlled.
  • We will be recommencing activities between houses/wings within our residences, which will facilitate greater community spirit.
  • Residents wishing to move outside a facility can do so accompanied by a staff member/relative to ensure social distancing requirements are maintained.

We will continue to review any advice that is received from the Department of Health and the Public Health Department and will update you should things change. If you are feeling unwell, please do not enter any of our Aged Care Facilities. This is to maintain the health and well-being of our Residents, Families and Staff members, which is paramount. While COVID-19 continues to provide many challenges, all our actions in dealing with the pandemic are focused on keeping your loved ones protected and safe.

We would like to offer our heartfelt thanks for your patience and support during what has been an extremely difficult time for all concerned. We are starting to see a real relaxation of the restrictions we have had to endure, and I thank you for your co-operation. Can I ask you to discuss with family members and known visiting friends the need for them to have completed, one questionnaire per visitor, and register their flu vaccinations with Facility Managers each time they visit.

Please ask them to follow the facility procedures when arriving on site for a visit. We will continue to raise these matters with visitors directly but your assistance would be greatly appreciated.

If you have any questions or concerns, please speak with your Facility Manager, Clinical Nurse Manager or Clinical Nurse.