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ABOUT US

Policies and Procedures

Catholic Homes Incorporated (Catholic Homes) has a strong values-based organisational culture.

This culture guides and sustains our care, our organisational values of Love, Joy and Hospitality, our Model of Care: Care with Purpose. The Aged Care Quality Standards, implemented in 2019, guide the provision of quality, compassionate care, and sound, sustainable management practices.

All policies and procedures for care, governance, and workforce management are guided by the principles of enabling choice, preserving dignity, respect for culture and diversity, effective communication and dignity of risk.

Whistle Blower Policy

Catholic Homes is committed to providing employees, volunteers, students and contractors with a supportive work environment in which they feel able to raise issues of legitimate concern without fear of victimisation, detriment or other retribution and to provide suitable avenues for reporting of matters that may cause loss to or damage to Catholic Homes.

Catholic Homes is committed to encouraging the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct involving Catholic Homes’ businesses and provides protections and measures so that people who make a report can do so confidentially and without fear of intimidation, disadvantage or reprisal.

Please download the policy to read in full.

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Privacy and Confidentiality

Catholic Homes is committed to the principles outlined in the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 and has in place procedures that ensure compliance with the legislation including the protection of sensitive information including health information.

The Resident/Client Handbook outlines our approach to maintaining privacy and confidentiality of Resident/Client information. We use the OAIC document, 10 Steps to Protecting Other People’s Privacy, as a guide to our privacy processes.

Please download the policy to read in full.

DOWNLOAD POLICY