At Catholic Homes, we value your feedback. Your thoughts, experiences, and suggestions help us improve our care and services. Whether it’s a compliment, a complaint or comment we encourage you to share your feedback with us
Why Your Feedback Matters
We are committed to continuous improvement and delivering high-quality care in line with the Aged Care Quality Standards. Your input ensures we maintain excellence in:
Respecting your rights and dignity
Delivering safe and effective care
Improving our services based on real experiences
How to Share Your Feedback
Catholic Homes is committed to ensuring everyone can provide feedback and make complaints safely and comfortably.
We support you by:
Providing language support and translation services upon request
Ensuring feedback can be given anonymously if preferred
Offering multiple ways to provide feedback, including in-person, by phone, email, or online
Encouraging input from family members, representatives, and advocates
Assisting people with cognitive, sensory, or physical disabilities to share their concerns
Maintaining strict confidentiality and seeking permission before involving others in the resolution process
If you require assistance to provide feedback, please let us know how we can help
You can give feedback in the following ways
Speak directly with our staff at one of our locations
Call us at 1300 244 111 and ask to speak to the Feedback and Experience team
Submit feedback to Catholic Homes
Your contact details and feedback will be strictly confidential. We’ll ask for your permission before we involve any other parties who may need to resolve the situation satisfactorily.
If you wish your feedback to be anonymous, please leave your name and contact details blank.
What to do if you are not satisfied with our response
If you have a complaint you have not been able to resolve by talking with us; the Aged Care Quality and Safety Commission can support you with information and options to resolve it.
1800 951 822 for general complaints
1800 844 044 for food, nutrition and dining-related complaints (dedicated hotline on 1800 844 044, 9 am to 5 pm AEST, Monday to Friday).
We value your input
Compliments, Complaints & Comments
At Catholic Homes, we value your feedback. Your thoughts, experiences, and suggestions help us improve our care and services. Whether it’s a compliment, a complaint or comment we encourage you to share your feedback with us
Why Your Feedback Matters
We are committed to continuous improvement and delivering high-quality care in line with the Aged Care Quality Standards. Your input ensures we maintain excellence in:
How to Share Your Feedback
Catholic Homes is committed to ensuring everyone can provide feedback and make complaints safely and comfortably.
We support you by:
You can give feedback in the following ways
Submit feedback to Catholic Homes
Your contact details and feedback will be strictly confidential. We’ll ask for your permission before we involve any other parties who may need to resolve the situation satisfactorily.
If you wish your feedback to be anonymous, please leave your name and contact details blank.
What to do if you are not satisfied with our response
If you have a complaint you have not been able to resolve by talking with us; the Aged Care Quality and Safety Commission can support you with information and options to resolve it.