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How to get started in aged care
We know choosing residential aged care that’s right for you or your family member is a big decision and we’re delighted you’re considering making a home with us.
We’re happy to help make the process of choosing your new home as simple as possible.
Who is eligible for residential aged care?
Residential aged care (also known as nursing homes, aged care hostels or residential aged care facilities) is for older people who are not able to reside safely in their own home and need greater assistance with daily tasks or their health care.
How do I find out if I am eligible?
The easiest way to start the process is to register with My Aged Care, Australia’s entryway to government-subsidised aged care services.
You can apply online at myagedcaregov.au or call the contact centre on 1800 200 422. Or call our friendly team on 1300 244 111.
How do I apply for residential aged care?
All government-subsidised aged care services are subject to an assessment to determine your eligibility so that the services you choose meet your requirements and provide the kinds of supports you need.
What does the application involve?
During the initial chat with My Aged Care, they will need some basic information to help determine your eligibility for aged care services.
You’ll need to provide your Medicare details and they will also ask about your circumstances at home, how you are managing and how your health is. You’ll also be asked if you are currently receiving any support, such as home care.
Once your eligibility is confirmed, My Aged Care will arrange to meet with you for a face-to-face assessment.