HOME CARE

Getting Started

Our Home Care is designed to support you to live the life you choose in your home.

To determine what level of Home Care is right for you, there’re a few things you need to do. We’re happy to answer any questions you have and guide you along the way, so that you’re confident you have what you need to apply for eligibility for our Home Care services.

5 Steps to your Home Care Package

We’ll make getting started easy for you. Just read through our 5 easy steps. And if you have questions at any time you can contact us.

1

Contact My Aged Care

When you contact My Aged Care, they’ll go through a series of questions with you, to put you on their register. They’ll then arrange for an assessment to determine if you’re eligible for Home Care and what level of Home Care it is that you require. This assessment can be done in your home.

2

Organise an Aged Care Assessment

For access to Home Care packages, you need to arrange an assessment with the Aged Care Assessment Team (ACAT) which is part of the Government’s My Aged Care department. Before you contact ACAT we’re happy to talk with you about the process, and what items to have ready, so you’re prepared with all the information you need to register with ACAT.

3

Receive the outcome of your assessment

If you meet the criteria, you’ll be notified of the outcome of your assessment by ACAT with an approval. You can then contact us, and we’ll send a dedicated Case Manager to your home to visit you. Your Case Manager will go through our services with you, and tailor a care plan to match your needs and budget.

4

Select Catholic Homes as your provider

After your Case Manager has visited you at your home and together you’ve decided on a plan, you’re then able to select us as your Home Care provider and sign up to the Home Care package which has been specifically devised for you.

5

Receive your letter and contact your case manager

You’ll receive a letter from My Aged Care with a unique referral code, once you’ve been assigned and signed up to a Home Care package. Your Catholic Homes Case Manager will activate your referral code so you can start to receive your Home Care services and funding which will start straight away.

We Can Help

Let us guide you through the Home Care process

We know this decision is an important one, we’ll listen to you, make sure you have what you want and honour your needs. 

Contact us today for help to go through the Home Care process. 

Contact us

We Can Help

Let us guide you through the Home Care process

We know this decision is an important one, we’ll listen to you, make sure you have what you want and honour your needs. 

Contact us today for help to go through the Home Care process. 

Contact us

FAQs

There are many reasons why you might consider Home Care: You may be having more trouble doing things that were easy, experienced a change in your health or returned home from hospital.

Everyone values their independence which means you don’t need to give up your freedom being just because you might need a hand with the day-to-day.

People want to be safe and happy at home and Home Care is all about maintaining your choice and independence and includes a comprehensive case management service.

To gain access Home Care you will need an assessment arranged through the Australian Government’s entry point into aged care services, My Aged Care.

To qualify for an assessment you’ll be aged 65 years or more or aged 50 or more for Aboriginal or Torres Strait Islander people and meet requirements set out by My Aged Care.

If you’re not sure how the process works, please call our Home Care Team on 1300 244 000.

Eligibility for government-subsidised Home Care is based on your needs and circumstances and is determined by an individualised assessment by specialists from My Aged Care and relevant assessment bodies.

For those who require lower levels of support, their assessment will be done by the Regional Assessment Service. 

A face-to-face or phone assessment will quickly determine if you can assess entry-level services under the Commonwealth Home Support Programme some of which can be provided by Catholic Homes.