Reach out to discuss your support options
For those already receiving a Home Care Package, nothing stops overnight. Your 24/7 support continues, uninterrupted, while everything shifts into the new model. You’ll be kept informed as the rollout unfolds.
Support At Home is the Australian Government’s fresh, unified framework for aged care support services to help older Australians keep living at home for longer.Under the new program, you receive:
- Help that feels personal. Reliable Support at Home care plans are shaped around how you actually live.
- Simpler access to services. Less paperwork, faster assessments and more time focused on care itself.
- More levels of funding for different care needs.
- Flexibility to choose who provides elderly support and how it’s delivered.
- Better coordination between carers and providers so things don’t get lost in the shuffle.
- Transparency of information on affordable costs and contributions so you always know where you stand.
- Tools and advice to help people stay independent, confident, safe 24/7 and supported at home for longer.
New Support at Home Categories
CLINICAL
Provides direct health support at home through qualified medical and allied health professionals. Receive help managing ongoing conditions, monitoring recovery and preventing unnecessary hospital visits. Care is delivered according to individual clinical needs and reviewed regularly for safety and effectiveness.
- Nursing and wound management
- Medication monitoring and administration
- Physiotherapy and occupational therapy
- Podiatry, continence and pain management
- Nutrition guidance and speech therapy
- Coordination with medical specialists and experienced carers
INDEPENDENCE
Assists with daily activities for people to maintain their independence. Focuses on social connections, mobility and personal well-being. It enables people to stay active in their routines while reducing reliance on hospital or residential care. Support is tailored to encourage freedom and comfort in everyday life.
- Personal care, such as showering and grooming
- Help with dressing, grooming, mobility and transfers
- Transport to appointments and community programs
- Support for maintaining and improving social life
- Short-term respite and carer support
EVERYDAY LIVING
Services cover practical household tasks that support a safe, clean and functional home environment. They help people manage essential upkeep for a comfortable home environment. This helps to maintain health as well as reduce risks from things like falls, missed meals, mess and more.
- House cleaning, laundry and ironing
- Gardening and lawn maintenance
- Minor home maintenance and safety checks
- Help with home organisation and decluttering
- Assistive home modifications for safety, mobility, etc.
8 Levels of Funding
The new Support at Home program has eight levels of funding in comparison to the Home Care Package’s four levels. The new program offers increased flexibility for funding specific needs. The eight levels each cater to a different level of required support and frequency of services to aid the client to live safely and independently at home.
From light household assistance to more clinical and complex care, the levels move with you as your needs change.
| Level | Quarterly Budget | Annual Budget | Overview of Home Care |
|---|---|---|---|
| 1 | $2,683 | $10,732 | Basic home help – General tidying, simple meal deliveries, and welfare check-ins |
| 2 | $4,008 | $16,035 | Light personal assistance – Support with dressing, bathing, medication reminders, and social engagement to maintain routine and connection. |
| 3 | $5,491 | $21,966 | Regular in-home support – Ongoing visits for personal care, mobility guidance, household cleaning, and light meal preparation. |
| 4 | $7,424 | $29,696 | Daily living assistance – Help with toileting, continence needs, and home adjustments to make everyday tasks safer and easier. |
| 5 | $9,924 | $39,697 | Coordinated care at home – Hoist transfers, medical transport, and regular health monitoring for stability and safety at home. |
| 6 | $12,028 | $48,113 | Comprehensive health support – Nursing oversight for wounds or medications, continence management, and allied therapies such as physiotherapy or podiatry. |
| 7 | $14,536 | $58,147 | Full-day personal care – Continuous assistance across all daily activities, with tailored support for complex or cognitive health needs. |
| 8 | $19,526 | $78,106 | Specialist care and comfort – Palliative or end-of-life care with skilled nursing, dedicated equipment, and continuous availability for reassurance and dignity. |
Home Care FAQs
Why Home Care?
There are many reasons why you might consider support at home: You may be having more trouble doing things that were easy, experiencing a change in your health, or returning home from the hospital.
Everyone values independence, which means you don’t need to give up your freedom just because you might need a hand with the day-to-day.
People want to be safe and happy at home, and Catholic Homes is all about maintaining choice and independence. It includes a comprehensive and ethical case management service.
What is a Support at Home?
The Support at Home program provides services tailored to your individual care needs. It helps you continue living safely and comfortably in your own home, while giving you greater choice and flexibility in how your care and services are delivered.
Catholic Homes offers support across eight classification levels, ranging from basic assistance through to more comprehensive and specialised care. Each level is funded differently, ensuring the right amount of support is available as your needs change over time.
Our experienced care managers will work closely with you to develop a personalised support plan and budget. Together, we make sure your services align with your funding level, your goals, and the way you want to live at home.
What locations is assisted living available
Perth Metro | North, South and East Perth regions
Mid West WA | extending to Northampton
Wheatbelt WA | extending from Jurien Bay to Northam, Toodyay, Merredin, Boddington, Narrogin, and surrounds
South West WA | including Bunbury and nearby areas.
How much do home care services cost?
Most Support at Home services are funded by the Australian Government, with your classification level determining the amount of support available. You may be asked to contribute towards certain non-clinical services, depending on your individual financial circumstances.
The fees you pay are based on the type of support you receive, the frequency of services, and your income and assets. Clinical care services are fully funded, while contributions may apply to everyday living and independence support. Your care manager will explain all costs clearly, so you understand what is covered and what applies to you.
What are Private Services?
This may be for you if you are not eligible for a government-subsidised service.
Private Services provides one-on-one support from one of our friendly team members who can help you in the home or accompany you to visit and connect with old friends, enjoy community-based activities, attend appointments, or go shopping.
You can live in the community or in an aged care facility. This service is tailored to suit your individual circumstances.
What Support at Home Services Can I Book for Elderly Support Near Me?
Through Catholic Homes, you can access aged care services via Support at Home (previously Home Care Packages). Geraldton clients can also access some services through the Commonwealth Home Support Program (CHSP), which is only available in the Geraldton area for Catholic Homes. As part of your home care, you can access a wide range of elderly support, including physiotherapy, podiatry, occupational therapy, clinical services, medication management, personal care, domestic assistance, transport services and social support.
Where Can I Find Affordable Home Care for Seniors?
To access affordable support at home with Catholic Homes, seniors should initially contact My Aged Care.
Can I Get Home Care Services That Include Meal Preparation and Cleaning?
Home care services do include meal preparation, cooking and clean-up.
What Is the Process to Arrange Government–Subsidised Home Care Services?
We're happy to send one of our client engagement team to visit you, discuss your needs, and also assist with calling My Aged Care with you if required. We will guide you through your home care journey from the initial call, all the way through until you start to receive your services from Catholic Homes.
How do I apply?
Follow these 5 steps to getting your support at home package
When you contact My Aged Care, they’ll ask you a series of questions to put you on their register. They’ll then arrange for an assessment to determine if you’re eligible for Home Care and what level of Home Care you require. This assessment can be done in your home.
Organise an Aged Care Assessment
To access Home Care packages, you must arrange an assessment with the Aged Care Assessment Team (ACAT), which is part of the Government’s My Aged Care department. Before you contact ACAT, we’re happy to talk with you about the process and what items to have ready, so you’re prepared with all the information you need to register with ACAT.
Receive the outcome of your assessment.
If you meet the criteria, ACAT will notify you of the outcome of your assessment and approve you. You can then contact us, and we’ll send a dedicated Case Manager to your home to visit you. Your Case Manager will go over our services with you and tailor a care plan to match your needs and budget.
Select Catholic Homes as your provider.
After your Case Manager visits you at your home and you’ve decided on a plan together, you can select us as your Home Care provider and sign up for the Home Care package that has been specifically devised for you.
We complete all your paperwork and get your services up and running
Your Catholic Homes Case Manager will activate your referral code so you can start receiving your home support services and funding, which will start straight away.
Who is eligible for Support at Home?
Eligibility for government-subsidised support at home is based on your needs and circumstances and is determined by an individualised assessment by specialists from My Aged Care and relevant assessment bodies.
What is an ACAT?
If you have more complex needs requiring regular support, a member of the Aged Care Assessment Team will be in contact.
An ACAT assessor will discuss your needs and help develop a support plan. Then, your eligibility for services is determined, and you can choose a quality provider such as Catholic Homes.
What is The Restorative Care Pathway
Catholic Homes’ Restorative Care Pathway provides short-term, intensive support to help you regain strength, confidence and independence at home. The focus is on improving your ability to carry out everyday tasks, manage changes in your health, and remain living safely in familiar surroundings.
Restorative Care Pathway services are delivered in your home or within the community, depending on your needs. Eligibility and access are determined through an aged care assessment, which identifies the most appropriate support to help restore your function.
Support can be provided for up to sixteen weeks, giving you time to work with allied health professionals and care staff to rebuild mobility, improve daily living skills, and reduce the need for ongoing care.
Can I Change My Provider to Catholic Homes?
Yes, you can choose to change your provider at any time. We can make it very easy for you to switch to Catholic Homes.
Are There In-Home Nursing Care Options?
Catholic Homes offers some in-home nursing care under the Support at Home program.
Do You Offer 24/7 Personal Care Assistance?
Catholic Homes does not provide 24/7 personal assistance in your own home. However, we have 6 residential aged care homes where we do offer 24/7 high care provision.
Do Home Care Services Cover Dementia-Specific Care?
Catholic Homes are committed to providing dementia specific care within the home environment when safe to do so.
Is Mobile Physiotherapy Included in Home Care Packages?
Mobile physiotherapists are provided as part of our range of extensive Allied Health professionals. The Catholic Homes Allied Health team can be an integral part of your care team, delivering through the Support at Home program.