2021 - 2022

Welcome to Catholic Homes' Annual Report 2021 - 2022

Catholic Homes is a not-for-profit aged care provider that has responded to the needs of the Western Australian community for more than 50 years.

We are proud of our Christian heritage as we continue to serve older people whether it is in one of our Independent Living villages, Residential Care residences or in their own home as receiving our Home Care service.

our Vision, Identity and Values
our Vision, Identity and Values
Home Care clients, a 27% growth from 550 clients
Residential occupancy (averaged), housing over 300 residents
Employees, increased from 543
A year in review
  • June 2022
  • January 2022
  • July 2021

Three-year accreditation success

Our St Vincent’s residence in Guildford meets all Aged Care Quality Standards, again securing its licence to operate.

An outstanding audit report reflected the wonderful care and services the residence provides to the people we serve.

Wheatbelt services expanded

We partnered with the Central East Aged Care Alliance and Pingelly Somerset Alliance housing projects to bring more Home and Community Care services to the Wheatbelt.

The hard work and quality services delivered by the Catholic Homes Home and Community Care team sees our client numbers grow as more people choose us for help at...

Home Care nurse assisting her client

Home Care growth

Catholic Homes is realising its goals to provide high quality care to people in the own homes. This reporting year we expanded our reach throughout metro and regional WA to more than 400 packaged-care clients.

Our capacity was boosted with additional training and development, and more support workers, clinical and case management staff appointed to meet...

Quality care at life’s end praised

Ever since we reached into the Mid-West, the State Government’s palliative care service has relied on us so its patients can safely remain in their own homes.

The WA Health Department reach out to advise us that “the consistent quality and professionalism of the support provided by Catholic Homes staff is expressed (when) families and patients...

Strategic Workforce Planning Project

We reviewed our workforce needs to achieve our Strategic Plan and meet government staffing mandates for the next three years. Our Focus Group modelled workforce requirements for our residential and home care services, presenting its final recommendations to the Executive and Board for consideration.

New visitor management system

To enable quicker, easier and more secure access, the Zipline visitor management system is introduced at our residences.

The new system streamlines vaccination, temperature checking and identification verification for all for all visitors and staff, freeing up valuable resources.

Annual Satisfaction Surveys

We lifted the bar this year to increase the reach of our annual satisfaction surveys.

Feedback from staff, residents, representatives and clients helps improve our services and you told us we are doing very well.

And in the spirit of continuous improvement, we are working to improve across a number of areas.

Catholic Homes’ Enterprise Agreement 2022

Our Enterprise Agreement covering our Care Staff, Therapy, Enrolled Nurses and Hotel Services staff was registered and approved by the Fairwork Commission on 1 April 2022.

New faces in leadership team

This year we welcomed Rose Santoro as Executive Manager Mission who is already bringing positive results through her dynamic approach. Read Rose’s story.

Carey Bray was promoted to Executive Manager Property Services adding further skill and experience to our Executive Team. Read Carey’s story.

New committee formed

We formed a new Clinical Governance Committee to help manage critical systems and processes, ultimately ensuring safe and high-quality care and services to residents.

Congratulations to Trinity and Servite

Both Trinity and Servite residences achieved a three-year accreditation after audits by the Aged Care Quality and Safety Commission.

Executive Manager Donna Kelly praised staff and management for their dedication and commitment to Catholic Homes and the quality of care delivered to our residents.

Partners in Care launched

Partners in Care are volunteer family members called to assist their loved one if needed during the height of COVID-19 thereby enabling our staff to maintain essential services.

We deeply thank all carers who stepped up this year to help out!

See Me, Know Me expanded

Catholic Homes has highlighted our residents’ rich lives to spark conversations and make meaningful connections with others.

To connect staff to our services See Me, Know Me started in 2021 at Head Office and it was expanded to our residential sites to celebrate living and further empower people to converse.

Inspired by Meaningful...

Improved online learning

We upgraded our online learning system to provide more effective, easy-to-use training for staff, and improved reporting and functionality for managers.

Ultimately this new system better supports our efforts to meet the Government’s Aged Care Quality Standards and will enable us to continue to deliver the best possible care and services to our residents.

Christmas 2021 celebrations

Everyone pitched in to organise Christmas activities during the festive season.

Our residents and clients joined the holiday cheer, sharing meals together, enjoying celebrations and a range of activities.

Clinical capacity boosted

We increased our clinical and compliance capacity with the appointment of Lorraine Martin as Nurse Practitioner.

Working closely with GPs, Lorraine is helping ensure positive clinical outcomes, improved communication and consultations and care management.

Work starts on new residence

Our efforts responding to residential aged care need in Perth advanced then we broke ground in Belmont with our partners Perkins Builders and T&Z Architects.

When open in 2023, the residence will provide modern and comfortable accommodation for 96 residents and jobs for more than 100 staff.

Farewell Bernadette

We bade farewell to Bernadette Brady, Executive Manager Mission, who left us after nine years of service to the people of Catholic Homes.

Bernie contributed greatly to the life, culture and spirituality at Catholic Homes and her work was delivered with great care and compassion.

Farewell Andrew

We also bade farewell to Andrew Davidson, Executive Manager Property Services, who left us after three years of service. Andrew contributed greatly to re-development of our Belmont site and our strategic plans for Catholic Homes’ property portfolio.

Compliance review

We reviewed all our work, health and safety policies and procedures to ensure compliance with the forthcoming Workplace Health and Safety Act and Regulations for WA.

Our staff were trained in accident, incident and hazards reporting, and new responsibilities to stakeholders, as detailed in new safety legislation for WA.

Strategic review

To achieve our goals, we reviewed our Strategic Plan and refreshed our organisational Key Statements.

Carer Robyn shines

We achieved coast-to-coast recognition when the State branch of the Institute of Hospitality in HeathCare presented its National Brightest Star Award to Robyn Gibbons, our highly regarded Domestic Worker at Ocean Star in Bunbury. Congratulations Robyn!

Accessibility for neurodiversity

Translation and access software was added to our website and intranet to improve the online experience for audiences with diverse needs

Aged Care Employee Day

Go team! We gave thanks and recognised our staff for their ongoing commitment and passion for our residents and clients. Celebrations were held at all worksites throughout the day.

Voluntary Assisted Dying

As the State Government brings VAD into law, Catholic Homes trained our staff to affirm our position and to ensure that no person with us is abandoned.

Technology investment

A new intranet system is introduced at Catholic Homes, to improve the way we work.

Named CathNet by payroll officer Aein Sotoodehravesh and executive manager Donna Kelly, this innovative project is a big step forward for efficiency and communication.

Our long-serving staff milestones
20+ years Helen Wolkow Multiskilled Care Worker, St Vincent's
20+ years Nada Serval Hotel Services, St Vincent's
20+ years Michalina Feist Multiskilled Care Worker, Archbishop Goody
15 years Philip Carrier Manager Pastoral Care Services, Head Office
15 years Miama Zinnah Hotel Services, St Vincent's
15 years Donna McElhinney Multiskilled Care Worker, Trinity
10 years Jennifer Smith Physiotherapy Assistant, Archbishop Goody
10 years Manami Sato Human Resources Consultant
10 years Michael Manushewitz Maintenance Officer, Servite
10 years Jeffrey Murray Multiskilled Care Worker
5 years Rajiv Pandey Multiskilled Care Worker, Archbishop Goody
5 years Amandeep Kaur Multiskilled Care Worker, Castledare
5 years Gagandeep Gautam Multiskilled Care Worker, Castledare
5 years Dea Cope Registered Nurse, Castledare
5 years Florentino Quevada Multiskilled Care Worker, Castledare
5 years Nungnatee Falconer Homecare Wellness and Reablement Officer, Day Therapy Centre
5 years Chernoh Barrie CHSP Team Leader, Day Therapy Centre
5 years Julie Bown General Support Worker, Home Care
5 years Sarah Chapman Manager Administration Services
5 years Andrew Dallimore Financial Accountant
5 years Marina Tassone Case Manager, Home Care
5 years Kylie Steele Executive Manager, Home Care
5 years Chantelle Gare Hotel Services, Ocean Star
5 years Jinky Brown Single Stream Care Worker, Ocean Star
5 years Matthew Emmerton Maintenance Officer, Ocean Star
5 years You Ri Choi Chef, Servite
5 years Aloja Avestruz Multiskilled Care Worker, St Vincent's
5 years Margaret Maring Single Stream Care Worker, St Vincent's
5 years Kathleen Cooper Occupational Therapy Assistant, St Vincent's
5 years Arlyn Dulay Physiotherapy Assistant, St Vincent's
5 years Megumi Tanaka Multiskilled Care Worker, Trinity

Financial summary

  • Government subsidies
  • Resident income
  • Accommodation payments
  • Deemed RAD interest income
  • ILU management fees
  • Grant, donations and others
  • Interest
  • Employee expenses
  • Care expenses
  • Administration expenses
  • Depreciation and amortisation expenses
  • Property expenses
  • Other expenses
  • Residential Aged Care properties
  • Independent Living units
  • Cash and cash equivalent
  • Others
  • Resident bonds, RADs and loans
  • Trade and other payables
  • Provisions