Annual
Report
2021 - 2022
Welcome to Catholic Homes' Annual Report 2021 - 2022
Catholic Homes is a not-for-profit aged care provider that has responded to the needs of the Western Australian community for more than 50 years.
We are proud of our Christian heritage as we continue to serve older people whether it is in one of our Independent Living villages, Residential Care residences or in their own home as receiving our Home Care service.
By opening its doors to those in need, and providing opportunity, enablement, dignity and hope to all, Catholic Homes has admirably maintained its Christ-centered mission during a tumultuous year.
For many months society’s most vulnerable, our aged and frail, have thankfully been shielded from the worst effects of the COVID-19 pandemic.
I am grateful to the staff and volunteers of Catholic Homes who have worked selflessly to protect and care for our clients, residents and their families.
The physical impact of the virus, and the measures put in place to contain it’s spread, were felt widely, along with corresponding feelings of isolation and uncertainty as our wider community coped with life during the pandemic in Western Australia.
As the year progressed, we grew accustomed to the reported ‘new normal’ of life with COVID-19, of mask-wearing, immunisation and a variety of restrictions.
Thankfully, the proactive actions of the...
It is a great honour to serve with the people of Catholic Homes and a pleasure to present its 2021-2022 Annual Report.
Catholic Homes has delivered its mission to provide quality, compassionate and holistic personalised care to older people, with a particular focus on those in need.
It is our shared values of Christ like joy, love and hospitality that guide our professional and authentic Catholic responses, enabled by a workforce called to care within the healing ministry of Jesus Christ.
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Amidst the many changes we experienced this year, our dedicated staff and volunteers have done an outstanding job in keeping people safe while maintaining the vital services and supports to residents and clients, so that they may live life to the full.
The Board of Catholic Homes has a vital role in the stewardship of the organisation. Our passionate Board members help guide...
This past year has seen Catholic Homes continue to build our capacity and further develop as a leading provider of quality care to the Western Australian community we serve.
We continue to focus on delivering our mission with dignity and respect for each other and this was a fundamental factor in our ongoing development and implementation of the Catholic Homes Strategic Plan 2021-2024.
The Strategic Plan is our roadmap to the year 2024 and beyond. It helps us define our goals, so that we may work together to meet and exceed community expectation for quality aged care.
Given the challenges presented to Catholic Homes during the year, including our ongoing responses to COVID-19 and wide-ranging reform of the aged care sector, achieving this objective is a considerable undertaking. I would like to acknowledge the wonderful staff we have across Catholic Homes and the gifts and experience they bring to their...
“I have come that they may have life and have it to the full” (John 10:10).
Another year has gone by with continued commitment from all our staff to our clients and residents. An authentic commitment to our vision, mission, and values through actions. After all, it is about the people and not just nice words on a wall.
The vision and mission is for everyone. We all want Catholic Homes to succeed in providing “…quality, personalised and holistic care for older people in need”.
The blueprint to achieve this is in our stated mission, we are called to respond, to care compassionately and to focus on the most vulnerable. We hire people who show and live the values of love, hospitality, and joy.
No matter what happened during the year, the focus was always on the people we care for.
Trying to keep them connected with...
- June 2022
- January 2022
- July 2021
Three-year accreditation success
Our St Vincent’s residence in Guildford meets all Aged Care Quality Standards, again securing its licence to operate.
An outstanding audit report reflected the wonderful care and services the residence provides to the people we serve.
Wheatbelt services expanded
We partnered with the Central East Aged Care Alliance and Pingelly Somerset Alliance housing projects to bring more Home and Community Care services to the Wheatbelt.
The hard work and quality services delivered by the Catholic Homes Home and Community Care team sees our client numbers grow as more people choose us for help at...
Home Care growth
Catholic Homes is realising its goals to provide high quality care to people in the own homes. This reporting year we expanded our reach throughout metro and regional WA to more than 400 packaged-care clients.
Our capacity was boosted with additional training and development, and more support workers, clinical and case management staff appointed to meet...
Quality care at life’s end praised
Ever since we reached into the Mid-West, the State Government’s palliative care service has relied on us so its patients can safely remain in their own homes.
The WA Health Department reach out to advise us that “the consistent quality and professionalism of the support provided by Catholic Homes staff is expressed (when) families and patients...
Strategic Workforce Planning Project
We reviewed our workforce needs to achieve our Strategic Plan and meet government staffing mandates for the next three years. Our Focus Group modelled workforce requirements for our residential and home care services, presenting its final recommendations to the Executive and Board for consideration.
New visitor management system
To enable quicker, easier and more secure access, the Zipline visitor management system is introduced at our residences.
The new system streamlines vaccination, temperature checking and identification verification for all for all visitors and staff, freeing up valuable resources.
Annual Satisfaction Surveys
We lifted the bar this year to increase the reach of our annual satisfaction surveys.
Feedback from staff, residents, representatives and clients helps improve our services and you told us we are doing very well.
And in the spirit of continuous improvement, we are working to improve across a number of areas.
Catholic Homes’ Enterprise Agreement 2022
Our Enterprise Agreement covering our Care Staff, Therapy, Enrolled Nurses and Hotel Services staff was registered and approved by the Fairwork Commission on 1 April 2022.
New faces in leadership team
This year we welcomed Rose Santoro as Executive Manager Mission who is already bringing positive results through her dynamic approach. Read Rose’s story.
Carey Bray was promoted to Executive Manager Property Services adding further skill and experience to our Executive Team. Read Carey’s story.
New committee formed
We formed a new Clinical Governance Committee to help manage critical systems and processes, ultimately ensuring safe and high-quality care and services to residents.
Congratulations to Trinity and Servite
Both Trinity and Servite residences achieved a three-year accreditation after audits by the Aged Care Quality and Safety Commission.
Executive Manager Donna Kelly praised staff and management for their dedication and commitment to Catholic Homes and the quality of care delivered to our residents.
Partners in Care launched
Partners in Care are volunteer family members called to assist their loved one if needed during the height of COVID-19 thereby enabling our staff to maintain essential services.
We deeply thank all carers who stepped up this year to help out!
See Me, Know Me expanded
Catholic Homes has highlighted our residents’ rich lives to spark conversations and make meaningful connections with others.
To connect staff to our services See Me, Know Me started in 2021 at Head Office and it was expanded to our residential sites to celebrate living and further empower people to converse.
Inspired by Meaningful...
Improved online learning
We upgraded our online learning system to provide more effective, easy-to-use training for staff, and improved reporting and functionality for managers.
Ultimately this new system better supports our efforts to meet the Government’s Aged Care Quality Standards and will enable us to continue to deliver the best possible care and services to our residents.
Christmas 2021 celebrations
Everyone pitched in to organise Christmas activities during the festive season.
Our residents and clients joined the holiday cheer, sharing meals together, enjoying celebrations and a range of activities.
Clinical capacity boosted
We increased our clinical and compliance capacity with the appointment of Lorraine Martin as Nurse Practitioner.
Working closely with GPs, Lorraine is helping ensure positive clinical outcomes, improved communication and consultations and care management.
Work starts on new residence
Our efforts responding to residential aged care need in Perth advanced then we broke ground in Belmont with our partners Perkins Builders and T&Z Architects.
When open in 2023, the residence will provide modern and comfortable accommodation for 96 residents and jobs for more than 100 staff.
Farewell Bernadette
We bade farewell to Bernadette Brady, Executive Manager Mission, who left us after nine years of service to the people of Catholic Homes.
Bernie contributed greatly to the life, culture and spirituality at Catholic Homes and her work was delivered with great care and compassion.
Farewell Andrew
We also bade farewell to Andrew Davidson, Executive Manager Property Services, who left us after three years of service. Andrew contributed greatly to re-development of our Belmont site and our strategic plans for Catholic Homes’ property portfolio.
Compliance review
We reviewed all our work, health and safety policies and procedures to ensure compliance with the forthcoming Workplace Health and Safety Act and Regulations for WA.
Our staff were trained in accident, incident and hazards reporting, and new responsibilities to stakeholders, as detailed in new safety legislation for WA.
Strategic review
To achieve our goals, we reviewed our Strategic Plan and refreshed our organisational Key Statements.
Carer Robyn shines
We achieved coast-to-coast recognition when the State branch of the Institute of Hospitality in HeathCare presented its National Brightest Star Award to Robyn Gibbons, our highly regarded Domestic Worker at Ocean Star in Bunbury. Congratulations Robyn!
Accessibility for neurodiversity
Translation and access software was added to our website and intranet to improve the online experience for audiences with diverse needs
Aged Care Employee Day
Go team! We gave thanks and recognised our staff for their ongoing commitment and passion for our residents and clients. Celebrations were held at all worksites throughout the day.
Voluntary Assisted Dying
As the State Government brings VAD into law, Catholic Homes trained our staff to affirm our position and to ensure that no person with us is abandoned.
Technology investment
A new intranet system is introduced at Catholic Homes, to improve the way we work.
Named CathNet by payroll officer Aein Sotoodehravesh and executive manager Donna Kelly, this innovative project is a big step forward for efficiency and communication.
Financial summary
Revenue
What we earned in 2021-2022
- Government subsidies$33,672,398Resident income$8,897,154Accommodation payments$1,254,923Deemed RAD interest income$2,149,779ILU management fees$957,574Grant, donations and others$952,663Interest$93,043
Expenses
What we spent in 2021-2022
- Employee expenses$32,305,967Care expenses$7,080,506Administration expenses$3,120,217Depreciation and amortisation expenses$2,466,482Property expenses$2,440,832Other expenses$2,190,224
Assets
What we own
- Residential Aged Care properties$80,935,023Independent Living units$46,705,564Cash and cash equivalent$8,419,293Others$2,109,211
Liabilities
What we owe
- Resident bonds, RADs and loans$76,706,882Trade and other payables$5,520,520Provisions$1,029,900
