Interview with Kylie Steele, Executive Manager of Home and Community Care
Why were you drawn to aged care?
When I was training as a nurse 30 odd years ago I really enjoyed working with older patients as they taught me a lot. In comparison aged care takes a more holistic approach to its care than nursing. It can be very rewarding and challenging too, but I love a challenge.
What do you enjoy in particular working in Home Care?
You’re invited into someone’s home and life and you can really make a difference in helping them stay connected to their community while remaining in familiar surroundings.
What do you love most about working for Catholic Homes?
I love the team and the support within the team as well as the company values and the importance we place on them. It’s a friendly place to work – the best place I’ve ever worked. The office is peaceful and fun - there’s definitely a special feeling here.
What trends have you noticed in aged care?
I’ve noticed that clients are more open to changing providers as they seem to be looking for quality first and foremost. They want consistency and continuity – the same staff on the same day at the same time. Accessibility, trust, reliability and communication are very important to keeping clients content and staff informed.
What advice would you give someone seeking a career in Home Care?
You need to be hardworking, dedicated and adaptable to change, definitely people focused, caring and appreciative of older people. Start with a Cert 3 & 4 in Aged Care (Home Care) and volunteer in your area of interest. Do your research on what makes a good provider and learn about the industry, the new quality standards, different funding and services available. Talk to people who work in the industry.
What do you think is Catholic Homes’ point of difference?
We take great pride in offering a high quality and personalised service that is extremely client focused and flexible, as well as assisting them to remain independent and connected to what they enjoy most.
What are your dreams for Home Care?
I wish for Catholic Homes’ Home Care to continue to expand so it can offer support to more regions of WA. I'd also like to receive more funding for low level care plus further regional expansion. We’re recently taken on some clients in the Wheatbelt – we’re slowly getting our name out there.
Ultimately, I’d like to see everyone have access and choice regarding a quality service when they need it and to remain living independently in their own home with all the care they need.